Joeys Travel Adventures Pty Ltd (ABN 14 687 958 452)
Trading as Joey Travel

Effective Date: 2/2/2026

These Terms and Conditions (Terms) govern your access to and use of our digital platforms (including the website at <https://joeytravel.com.au/> and any mobile application we may make available – collectively, the Platform) and any bookings or travel with us.

Please read these Terms carefully before using our Platform. By accessing or using the Platform, creating an account, making a booking, purchasing a ticket or travel pass, or travelling with us, you agree to be bound by these Terms. If you do not agree, you must not use the Platform or make any booking.

These Terms are divided into two parts for convenience:

  • Part A – Platform Terms of Use (applies to all users of the website and any App).
  • Part B – Passenger Conditions of Carriage (applies to all Tickets (including bookings) and travel).

Part B forms part of the entire agreement between you and us once a booking is made.

Scope of Services

Joey Travel provides transport services only. Our role is limited to the provision of carriage between nominated pick-up and drop-off locations. We do not offer guided tours, supervision, or instruction at any destination. Any stop, drop‑off, or pick‑up location is provided strictly as a transport convenience and does not constitute an endorsement, representation or warranty as to the safety, suitability or condition of that location or of any third-party premises, activities or services available there. While your safety is of utmost importance to us, always remember, that you are solely responsible for your own safety, personal belongings, conduct and compliance with all applicable laws and venue rules while off the vehicle.

Definitions

Joey Travel, we, us, our means Joeys Travel Adventures Pty Ltd.

Passenger means any person named in a confirmed booking or travelling on a Joey Travel Service.

Platform any mobile application, website (including <https://joeytravel.com.au/>, any website operating under a subdomain), or other online or digital platform that is developed, owned, licensed, operated or otherwise made available by Joey Travel, including any associated interfaces, portals or related technology.

Primary Contact means, in respect of a booking made on behalf of two (2) or more travellers, the person who makes the booking and who is deemed to be authorised to act on behalf of all travellers named in that booking in relation to all matters concerning the booking, including any amendments, variations or cancellations, unless and until we receive written notice from a traveller named in the booking advising otherwise.

Privacy Policy means the privacy policy found at <https://joeytravel.com.au/privacy-policy/> as amended, substituted and replaced from time to time.

Service means any passenger transport service operated by Joey Travel.

Ticket means any booking confirmation, travel pass, or other authority to travel issued by Joey Travel.

you, your includes the person accessing our Platform and, as applicable, the person making the booking and all named Passengers.

PART A – Platform Terms of Use

  1. Acceptance and changes
    1. We offer the Platform on the condition that you accept these Terms. Your access is conditional on your acceptance and ongoing compliance with these Terms and all notices/disclaimers on the Platform. By using the Platform (including by downloading or otherwise installing any mobile application offered by us), you agree to these Terms.
    2. Any new features will be subject to these Terms. We may update, change or replace any part of these Terms by posting the revised version on the Platform. Continued use after posting constitutes acceptance of the changes. Please check this page periodically.
  2. User Accounts
    1. Our Platform may offer the option to create an account (User Account). To create a User Account, you must be at least 18 years of age (or have parental/guardian consent if under 18 years of age), provide accurate information, keep your login secure and notify us immediately of unauthorised use. We may suspend or terminate accounts for breach or suspected fraud.
    2. This section 2 applies if you create (or otherwise attempt to create) a User Account.
    3. When creating a User Account, you must provide correct, accurate and up-to-date information. If your details change over time, you must update your information. We are not responsible for any loss or damage (including misdirected emails) which may arise from your failure to provide current, accurate and complete registration details or to keep your details up to date. We will handle all personal information in accordance with our Privacy Policy.
    4. As part of the User Account registration process, we may verify your mobile number by sending you a verification text message (SMS). You will need to verify your mobile number before continuing with the User Account registration process.
    5. You are only able to register and maintain one (1) User Account and the User Account must be in your own name. You must not use another member’s account. We can refuse User Account registration requests. This includes where you have previously been banned from the Platform. We reserve the right to refuse requests to create an account that:
      1. are the same as or similar to existing accounts;
      2. are inappropriate, offensive, obscene, abusive, defamatory or illegal;
      3. infringes intellectual property;
      4. contain words promoting political, religious, social, or economic issues;
      5. or use the name of another person.
    6. You must keep your User Account details confidential.
    7. You are responsible for:
      1. any activity on your User Account;
      2. your password being kept a secret;
      3. keeping your login information secure, so that it is not easily guessed or deciphered; and ensuring you are the only person that uses your User Account.
    8. We are entitled to assume that the person who logs in to your User Account with the correct password is you, and we are not responsible for any unauthorised activity on your User Account. You must immediately notify us of any unauthorised use of your User Account or password or any other security breach.
    9. We may communicate with you electronically via SMS, in-App messages, push notifications or email. You consent to receive communications from us in this way. You can opt-out of receiving marketing communications by contacting us or by using the unsubscribe function in the marketing communication. You acknowledge that opting-out of SMS, in-App messages, push notifications or email may impact your use of the Platform and that we may not be able to contact you.
    10. If we terminate your User Account, you must:
      1. stop your use of the Platform; and uninstall, delete or otherwise remove the App from all devices in your possession or control.
  3. Offers
    1. We may offer promotions to holders of User Accounts which are subject to additional terms as well as these Terms. We may also run other promotions and competitions outside of the User Accounts. Such promotions and competitions are run in accordance with their own terms. We also might offer special services, benefits, points, gifts, or other perks to holders of User Accounts (Offer). We reserve the right to determine the following at our absolute discretion:
      1. the nature of the Offer;
      2. how we may provide an Offer;
      3. which User Account (if any) will obtain a benefit of an Offer;
      4. the timeframe within which to redeem an Offer; and whether the Offer can or cannot be redeemed with any other promotion or membership offered by us.
    2. To redeem any Offer, you have to follow the instructions we give you. Any extra costs that come up when you are redeeming an Offer will be borne by you. We are not responsible if you are not able to redeem an Offer for any reason whatsoever. You are not allowed to use the Offer more than once.
    3. Offers are not exchangeable and are not redeemable for cash.
    4. If we believe you are using any automated software or other mechanical or electronic automated software in relation to the User Account and/or to redeem Offers, or to take advantage of other promotions, we can suspend or terminate your User Account and/or your access to the Platform.
    5. In the event of non-compliance with these Terms, or if there is suspicion of fraudulent activity linked to your User Account, or the Platform, we reserve the right to terminate your User Account and restrict your access to the Platform. This means you will not be able to use our Platform anymore. We will let you know if we have to do this unless we need to act promptly to keep our Platform safe or if there is any other urgency involved. We may refer unlawful, fraudulent or abusive activity to the relevant authorities or enforcement agencies.
  4. Intellectual Property
    1. All content, software, graphics, logos, marks, page headers, button icons, scripts, and service names (Marks) displayed on the Platform are our property or licensed to us and protected by Australian and international copyright and trade mark laws.
    2. Our Marks may not be used in connection with any product or service that is not Joey Travel’s in any manner. All other marks (including trade marks) not owned by us that appear on the Platform are the property of their respective owners, who may or may not be affiliated with or sponsored by us.
    3. We do not grant you a licence and do not permit you to use any of our Marks without our written permission. You may not copy, reproduce, modify, decompile, reverse engineer, republish, frame, distribute, transmit, publish, upload to a third party, post, enter into a database, display, link, perform, modify, create derivative works, transmit, the content (in part or full) of the Platform. You may view the Platform and its contents using your web browser or mobile phone application, as applicable.
    4. If you contribute to any material to the Platform, you agree that your contribution:
      1. does not carry any harmful or malicious code;
      2. is not unlawful, indecent, obscene, threatening, discriminatory, harassing, defamatory, offensive, objectionable or derogatory towards any individual;
      3. does not infringe upon the rights of any third party, encompassing privacy rights, intellectual property rights, and contractual rights; and is your original creation.
  5. Accuracy of Information & Disclaimers
    1. To the extent permitted by law and unless explicitly stated otherwise, information on the Platform is provided “as is” for general information only and must not be relied on as the sole basis for decisions. We are not responsible if it is inaccurate, incomplete or outdated. Historical information is for reference only.
    2. General information contained on our Platform has been prepared by us as a convenience to our users and is not intended to constitute advice or recommendations upon which a user may rely. We have used reasonable efforts in collecting, preparing and providing quality information and material, but we make no warranty or guarantee about the accuracy, completeness, or adequacy of the information contained in or linked to our Platform.
    3. We may modify or discontinue any part of the Platform without notice and have no obligation to update information (except as required by law). You must monitor changes yourself. We make no representations as to suitability, reliability, availability, timeliness or accuracy of the Platform or its content. No specified update or refresh date applied in the Platform should be taken to indicate that all information in our Platform has been modified or updated.
  6. Third-Party Links, Integrations & Tools
    1. The Platform may contain hyperlinks and other pointers to internet webpages, social media platforms, forums, applications or other web portals operated by third parties. Links, integrations or third-party tools are provided “as is” without warranty or endorsement. We have no control over them and no liability for them. Use is at your own risk. Our links do not constitute endorsement. You must not hyperlink to or embed the Platform without prior written permission (any unauthorised linking is at your risk and you indemnify us for resulting losses).
  7. User Comments, Feedback & Submissions
    1. You agree that any ideas, suggestions, proposals, feedback, comments or other materials submitted by you to us (Content) may be used by us at any time and without restriction. Without limitation, we may edit, reproduce, copy, publish, distribute, translate, adapt and otherwise use the Content in any medium or format, whether existing now or developed in the future.
    2. We are under no obligation to treat any Content as confidential, to attribute the Content to you, to respond to it, or to provide any compensation or other benefit in connection with its use.
    3. You warrant that your Content does not infringe the intellectual property or other rights of any third party and is not unlawful, misleading, defamatory, obscene or otherwise objectionable.
    4. We reserve the right (but have no obligation) to monitor, review, edit or remove any Content at our discretion.
  8. Prohibited Uses
    1. In addition to your other obligations under these Terms, you must not use the Platform:
      1. for any unlawful purpose or to solicit unlawful acts;
      2. to infringe intellectual property rights;
      3. to harass, abuse, defame or discriminate;
      4. to transmit viruses or malicious code;
      5. to scrape, crawl, data-mine or collect others’ information;
      6. to submit false information; or to interfere with the Platform’s security or operation (or any other prohibited use listed in these Terms).
  9. General
    1. We may suspend, restrict or terminate your access to the Platform (and, if applicable, your User Account) at any time, with or without notice, if you breach these Terms or for any other reason we reasonably consider necessary to protect our legitimate interests, the integrity of the Platform, or other users.
    2. We are not liable for any delay or failure to perform our obligations to the extent caused by events beyond our reasonable control, including natural disasters, acts of government, strikes, network failures, or interruptions to telecommunications or internet services.
    3. To the maximum extent permitted by law (including the Australian Consumer Law):
      1. the Platform is provided on an “as is” and “as available” basis;
      2. we make no representations or warranties, express or implied, regarding the operation, availability, accuracy, reliability, completeness or suitability of the Platform; and we disclaim all implied warranties or conditions, including any warranties of merchantability, fitness for a particular purpose, title or non-infringement.
    4. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or exemplary loss or damage, including loss of profits, revenue, data, goodwill or business interruption, arising out of or in connection with your access to, use of, or inability to use the Platform.
    5. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified.
    6. You indemnify and hold harmless us and our officers, employees, contractors and agents from and against any claim, loss, damage, liability, cost or expense (including reasonable legal costs) arising out of or in connection with:
      1. your breach of these Terms;
      2. your misuse of the Platform; or
      3. your breach of any applicable law or the rights of any third party.
    7. These Terms and any policies posted by us on our Platform constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior agreements or communications. If any of these Terms are held to be invalid, unenforceable or illegal for any reason, that provision (or part thereof) will be construed in accordance with applicable law to the greatest extent possible to reflect the original intentions of the parties, and the remaining Terms will nevertheless continue in full force. Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.
    8. A failure or delay by us in exercising any right does not operate as a waiver of that right. A waiver is only effective if in writing and signed by us.
    9. These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

 

 

PART B – Passenger Conditions of Carriage

  1. Bookings & Tickets
    1. Bookings
      1. Bookings may be made through the Joey Travel website, mobile application, or by phone. Acceptance of phone booking is conditional upon the caller accepting these Passenger Conditions of Carriage.
      2. A Passenger is not entitled to travel unless a seat has been reserved and the booking has been paid for in full prior to departure. A booking is not confirmed until we issue a Ticket and receive full payment (unless otherwise stated). We may refuse any booking at our absolute discretion prior to confirmation. We may also correct pricing errors at any time prior to confirmation.
      3. A booking confirmation allows each Passenger named on the booking to occupy one seat on the relevant Service for travel between the origin and destination shown on the confirmation.
      4. Joey Travel reserves the right to limit, withdraw, or vary the availability of seats, fare types, or products at any time without prior notice.
      5. Passengers who require travel assistance or have accessibility requirements must contact Joey Travel Customer Support prior to departure to discuss their needs, so we can assess whether and how assistance can be provided.
      6. Seating is generally unassigned unless otherwise stated. Joey Travel may, at its discretion, introduce optional Services such as seat selection, priority boarding, or seating upgrades in the future.
      7. The Primary Contact is responsible for ensuring that all Passenger details provided are accurate and complete. We are not liable for errors resulting from incorrect information provided at booking.
      8. We may refuse carriage where booking details cannot be verified.
      9. Electronic Tickets are sufficient proof of entitlement to travel.
    2. Same-Day & Walk-Up Travel
      Same-day bookings and walk-up Passengers are accepted subject to availability and subject to their acceptance of these Passenger Conditions of Carriage. We do not guarantee availability for same-day or walk-up travel. Priority is given to confirmed advance bookings. For clarity, acceptance of a walk-up Passenger does not constitute a waiver of these Passenger Conditions of Carriage, which apply in full to all travel.
    3. Ticket Validity
      1. A Ticket (including any travel pass) is valid only for the Service, date, time and route specified at the time of booking, unless varied in accordance with these Passenger Conditions of Carriage.
      2. Tickets are personal to the named Passenger and are non-transferable unless otherwise required by law. We may request identification to verify entitlement to travel.
      3. A Passenger must hold a valid Ticket at the time of boarding and throughout travel. Failure to produce a valid Ticket upon request may result in refusal of carriage without refund, subject to applicable law.
      4. Tickets and passes expire in accordance with their stated validity period. Expired Tickets are void and confer no right to travel, refund or credit unless required by law.
      5. We are not responsible for lost, stolen, deleted or corrupted electronic Tickets where proof of purchase cannot be verified.
    4. Travel Passes
      We may offer multi-trip travel passes from time to time. The specific inclusions, routes and eligibility criteria for each pass type are as stated at the time of purchase. At present, Joey Travel offers the following travel pass products:

      1. 6-Trip Pass
        Entitles the holder to six (6) separate one-way trips on eligible Services during the validity period. Each trip is defined as travel between one origin stop and one destination stop.
      2. 3-Trip Pass
        Entitles the holder to three (3) separate one-way trips on eligible Services during the validity period. Each trip is defined as travel between one origin stop and one destination stop.
      3. 1-Trip Pass
        Entitles the holder to one (1) one-way trip between one origin stop and one destination stop on eligible Services.Travel passes do not guarantee seat availability on any particular Service. Each trip must be booked in advance and is subject to seat availability at the time of booking.

        1. Validity and Use
          1. Unless otherwise stated at the time of purchase, all travel passes are valid for six (6) months from the date of purchase.
          2. Travel must be both booked and completed within the above-noted validity period.
          3. A trip is deemed redeemed at the time the booking is confirmed against the pass, whether or not the Passenger subsequently travels. Missed Services result in forfeiture of that trip.
          4. Passes are valid for one-way travel only, unless expressly stated otherwise.
          5. Travel passes are subject to seat availability and scheduled Services at the time of booking.
        2. General Conditions
          1. Travel passes are non-transferable and may only be used by the Passenger named on the booking. We may require identification to verify entitlement.
          2. Once a trip or stop has been redeemed, cancelled outside permitted change conditions, or forfeited due to non-attendance, then it cannot be reused.
          3. Any unused trips or stops remaining at expiry will be automatically forfeited and are non-refundable, except as required by law.
          4. Travel passes are not redeemable for cash and cannot be exchanged for other products unless we agree otherwise in writing.
          5. We reserve the right to amend, suspend or withdraw any travel pass product, including eligibility criteria, routes or pricing, provided that any confirmed and paid passes will continue to be honoured in accordance with these Passenger Conditions of Carriage and applicable law.
  2. Fares, Pricing & Fee
    1. Fares & Promotions
      1. All fares quoted or displayed by Joey Travel on our Platform (including whether on our website, mobile application, by phone, or through authorised sales channels) are current at the time they are displayed and are subject to change at any time prior to payment.
      2. Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different Passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after we have confirmed your booking (in accordance with clause 4 (Acceptance of booking and final payments) will not apply.
      3. A fare is not guaranteed until:
        1. full payment has been received in cleared funds; and
        2. a booking confirmation has been issued.
      4. Until that time, we reserve the right to correct pricing errors, amend fare calculations, or cancel a booking affected by a manifest or technical pricing error.
      5. Fares may vary by Service, route, demand, and availability, and may include promotional offers or discounts (such as percentage-off promotions). Promotional fares are subject to availability and any specific terms and conditions disclosed at the time of offer.
      6. Once payment has been made and a booking is confirmed, the fare paid will not change, except as required by law.
      7. All prices are in Australian dollars unless otherwise stated and are exclusive of GST.
      8. Payment processing fees may apply and are non-refundable. Payment processing fees are non-refundable, including in circumstances where a booking is cancelled or refunded (except to the extent required by law). All online payment facilities and gateways made available through the Platform are operated by third-party service providers and are subject to their own terms and conditions. We are not responsible for any delay, error or security breach attributable to those third-party systems, except to the extent caused by our negligence.
      9. If a payment is reversed, dishonoured or disputed, we may suspend or cancel the booking.
      10. We reserve the right to recover reasonable administrative and recovery costs associated with failed payments. We reserve the right to refer unpaid amounts to a debt recovery agency and to recover reasonable enforcement costs where permitted by law.
    2. Additional Fees
      Additional fees may apply in connection with your booking, including (without limitation):

      1. fees for oversized, bulky or special luggage items as described in Clause 8;
      2. booking amendment or change fees;
      3. optional Services (including, where offered, seat selection or priority boarding); and
      4. administrative fees associated with manual processing or special requests.Any applicable fee will be disclosed to you prior to confirmation of the relevant Service or change, unless the fee arises due to a breach of these Passenger Conditions of Carriage.Where a Passenger requests a change to an existing booking:
      5. change fees may apply; and
      6. any applicable fare difference must be paid before the change is confirmed.Fees are non-refundable once incurred, except to the extent required by law.We reserve the right to introduce, vary or remove ancillary fees from time to time, provided that any confirmed booking will not be subject to new fees unless the Passenger requests a change or additional Service.
    3. Cancellations, Refunds & Changes
      1. Passenger-Initiated Cancellations
        To the extent permitted by law:

        1. Tickets are non-refundable for Passenger-initiated cancellations.
        2. Missed Services or unused portions of Tickets are not refundable.
      2. Missed Pickups or Stops
        1. Passengers must be present at the designated departure or pickup location at the scheduled time.
        2. Joey Travel and its drivers are not responsible for reminding Passengers of scheduled departures or stops.
        3. If a Passenger is not present at the designated location at the scheduled time, they forfeit their trip, and no refund, credit, or alternative travel will be provided, except as required by law.
        4. Passengers are responsible for planning their travel to ensure timely arrival at all designated stops.
      3. Cancellations by Joey Travel
        If Joey Travel cancels a Service:

        1. A refund will be provided for the affected trip; or
        2. An alternative Service may be offered where available.Our liability for cancellation is limited to the refund of the unused portion of the fare. We are not responsible for accommodation, meals, alternative transport or consequential costs unless required by law.
      4. Force MajeureJoey Travel is not responsible or otherwise liable for delays, cancellations, suspension, alteration or Service disruptions to the extent caused by events or circumstances beyond our reasonable control (Force Majeure Event). A Force Majeure Event includes but is not limited to:
        1. severe weather conditions (including storms, cyclones, flooding, bushfires or extreme heat);
        2. natural disasters or environmental events;
        3. road closures or traffic incidents (including accidents or infrastructure failure);
        4. government actions, public health directions, border closures, emergency declaration or other restrictions;
        5. mechanical failure or emergencies;
        6. acts or omissions of third parties (including other transport operators or infrastructure providers);
        7. industrial disputes, strikes or labour shortages;
        8. acts of terrorism, civil unrest or public disorder;
        9. pandemics, epidemics or health emergencies; and
        10. any other event or circumstance that is unforeseeable or unavoidable and outside our reasonable control.If there is a Force Majeure Event, we may, acting reasonably:
        11. suspend, delay, reroute, substitute or cancel a Service;
        12. alter departure times or pick-up/drop-off locations;
        13. substitute vehicles or transport providers; or
        14. restrict Passenger numbers for safety or compliance reasons.Where a Service is disrupted due to a Force Majeure Event:
        15. passengers may be offered rebooking;
        16. travel credits may be issued at our discretion; and
        17. refunds will not be provided except where required by law, including under the Australian Consumer Law.In the event of any cancellation in these circumstances, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to accommodation costs, alternative transport arrangements, visas, vaccinations, travel insurance excess or non-refundable flights. For clarity, we are not responsible for any indirect or consequential loss arising from a Force Majeure Event, including (without limitation) missed flights, accommodation costs, alternative transport arrangements, loss of income, or inconvenience.Nothing in this clause limits or excludes any non-excludable rights you may have under the Australian Consumer Law.
    4. Schedules & Delays
      1. Departure Times and Stops
        1. Timetables, schedules and departure times are estimates only and are provided for Passenger convenience only and are indicative only. They are not guaranteed. We reserve the right to adjust, alter, or cancel any departure or arrival time as necessary to meet operational requirements.
        2. Joey Travel sets departure times, refreshment breaks, and other stops as operational requirements.
        3. Passengers must arrive at the designated departure point at least 20 minutes prior to the scheduled departure time. Passengers arriving later may be refused carriage, except as required or permitted by law. Passengers are solely responsible for allowing sufficient time to arrive at the departure point and to complete all necessary boarding procedures.
      2. Delays, Changes, and Reroutes
        1. Services may be delayed, rescheduled, rerouted, or cancelled due to operational requirements, traffic, weather, or other unforeseen circumstances, without prior notice.
        2. Joey Travel is not responsible for any loss, costs, inconvenience, missed connections, onward travel arrangements, or any costs incurred due to delays or changes, except to the extent required by law.
        3. While Joey Travel will use reasonable endeavours to adhere to published timetables and Booking Confirmation times, it cannot guarantee arrival or departure times. Passengers acknowledge and accept that exact arrival and departure times cannot be guaranteed.
      3. Boarding Requirements
        1. Passengers must have their Ticket and valid photo identification (e.g., passport, driver’s license, Student ID, or concession card) available at the time of boarding.
        2. Failure to present required identification may result in refusal of carriage, except as required or permitted by law.
        3. Joey Travel reserves the right to verify the identity of Passengers to ensure the Ticket corresponds with the person travelling. Passengers (or the Primary Contact, as applicable) are responsible for ensuring the details on their Ticket are accurate, complete, and up to date.
    5. Passenger Conduct & Safety
      1. BehaviourPassengers must behave safely, respectfully and in a manner that does not interfere with the comfort, safety, or well-being of other Passengers, our staff, or the operation of the Service, at all times when using our Services. The following are prohibited while on onboard or in connection with the Service:
        1. smoking or vaping;
        2. consumption of alcohol;
        3. abusive, threatening, or disruptive behaviour; and
        4. any conduct likely to endanger the safety of Passengers, staff, or third parties.Passengers acknowledge that failure to comply with these requirements may result in refusal of boarding, removal from a Service, or reporting to relevant authorities. No refund, compensation, or alternative travel will be provided.
      2. Intoxication
        Passengers who are intoxicated or disruptive may be refused boarding or removed from a Service at the driver’s discretion. No refund, compensation, or alternative travel will be provided.
      3. Driver Authority
        Drivers may refuse boarding, remove Passengers, or stop a Service if required for safety or operational reasons. Passengers must comply with all lawful and reasonable instructions given by drivers or Joey Travel personnel. Failure to comply may result in refusal of Service or reporting to the authorities.
      4. Seatbelts
        Seatbelts must be worn at all times where fitted. Passengers must also comply with any other safety equipment instructions, notices, or procedures provided by Joey Travel. Failure to use seatbelts or comply with safety instructions may result in removal from the Service, and Passengers acknowledge that Joey Travel is not liable for injury sustained due to non-compliance.
      5. Health
        1. Passengers must ensure that they are suitably fit to allow full participation in our Service. We are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice for the latest health requirements and recommendations for your destination.
        2. If you have a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the trip, then you must advise us prior to or at the time you make your booking request.
        3. We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you are not fit to travel or will require special assistance which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition prior to or at the time you made your booking request, we will provide you with a full refund of payments made.
        4. If you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and no fees will be refundable.
        5. You must advise us of any new or changed medical conditions which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the tour.
        6. We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you will require special assistance which we cannot reasonably provide or if you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and no fees will be refundable.
        7. You acknowledge that there may be occasions where you require first aid due to an accident, illness, injury or other health condition. We may, but are not obliged to, provide you with first aid. You consent to our (and our suppliers’) personnel providing you with first aid on the basis that:
          1. they are not qualified medical professionals;
          2. we make no warranties and expressly disclaim all warranties regarding the standard of care that may be provided; and
          3. to the fullest extent permitted by law we will not be liable (and neither will our personnel) for any care given or omitted.
        8. If you are unable to do so yourself, you consent to us seeking and securing any medical treatment that we reasonably consider you require. This may include attendance or evacuation by air. You agree to reimburse us for any costs we incur in seeking medical treatment or evacuation on your behalf.
    6. Children & Minors
      1. Passengers under 18 years of age are not permitted to travel on Joey Travel Services.
      2. Proof of age may be required.
    7. Accessibility & Passenger Assistance
      1. Joey Travel does not currently provide specialised assistance services for Passengers with disabilities, mobility requirements or other accessibility needs.
      2. Our vehicles are not wheelchair accessible at this time, and we cannot guarantee that any individual requirements can be accommodated on any Service.
      3. Passengers requiring assistance or with accessibility needs should contact Joey Travel prior to booking at [email protected] to discuss their requirements. Passengers must provide accurate and complete information about any health conditions, mobility limitations, or special needs in accordance with Clause 5 above. Joey Travel is not able to guarantee that assistance needs can be accommodated, and Passengers should consider this when planning travel. Joey Travel discloses and Passengers acknowledge:
        1. any assistance provided is limited and may not meet all accessibility needs;
        2. travel planning should take into account the possibility that requirements cannot be accommodated; and
        3. Joey Travel will not be liable for any inconvenience, additional costs, or inability to travel resulting from unaccommodated accessibility needs, except as required by law.
      4. Nothing in these Terms limits any rights a Passenger may have under applicable laws, including the Disability Discrimination Act 1992 (Cth) (or equivalent legislation that applies to the jurisdiction) or the Australian Consumer Law.
      5. Where Passengers require the assistance of a companion, carer, or support person, it is the Passenger’s responsibility to ensure that any such person is available, capable, and present for travel (where such additional person will also be required to make a booking and pay the relevant fees). Joey Travel is not responsible for providing assistance or supervision to companions or carers and is not liable for any loss, injury, or inconvenience arising from the actions, inactions, or absence of companions or carers.
      6. Passengers are encouraged to consider alternative transport arrangements if their accessibility needs cannot be met. Joey Travel strongly recommends allowing sufficient time for planning, including confirming boarding locations, assistance requirements, and any required support services.
    8. Luggage Policy
      1. Standard Luggage Allowance
        1. Each Passenger may bring:
          1. one (1) standard suitcase or backpack, and
          2. one (1) carry-on item, suitable for storage in overhead or designated onboard areas.
        2. All luggage must comply with size and weight limits notified at the time of booking or on our Platform and must be suitable for safe carriage.
      2. Bulky and Non-Standard Items
        1. Bulky or non-standard items (including but not limited to bicycles, surfboards, and similar equipment) are accepted subject to space availability.
        2. Approved bulky items incur a $20 fee per item, payable prior to travel. Non-payment may result in refusal of carriage. Joey Travel reserves the right to refuse carriage of any bulky or non-standard item if it cannot be safely accommodated. We may also refuse carriage of any item that in our opinion poses a safety, operational or compliance risk.
        3. Passengers remain responsible for bulky items at all times.
        4. We do not accept liability as a common carrier or bailee for luggage beyond the limits imposed by law.
        5. All luggage is transported at the Passenger’s risk.
        6. We may inspect luggage where reasonably necessary for safety or compliance purposes.
        7. Passengers must not carry dangerous goods, flammable substances, weapons or prohibited items.
      3. Passenger Responsibility and Liability
        1. All luggage, including hand luggage, is the sole responsibility of the Passenger.
        2. Joey Travel accepts no liability for theft, loss, or damage to any luggage while in our vehicles, in transit, or otherwise, except to the extent required by law.
        3. Passengers are encouraged to carry personal, fragile, or valuable items on their person.
      4. Insurance
        1. Personal travel insurance is not included with your booking.
        2. Passengers are strongly recommended to obtain adequate insurance before travelling, including coverage for property, baggage, and personal belongings.
      5. Lost or Left Luggage
        1. Any luggage left aboard a vehicle will be taken to a central storage point and held at the Passenger’s risk for a maximum of three (3) weeks. Joey Travel is not liable for loss, damage, or theft during this period, except as required by law.
      6. Passenger Warranties
        Passengers warrant that:

        1. Their luggage or other goods will not cause loss or damage to Joey Travel, its staff, other Passengers, luggage, goods, or vehicles.
        2. Luggage and goods do not contain illegal, dangerous, or hazardous items, and do not pose a risk to the health or safety of other Passengers.
        3. All information provided regarding bulky or non-standard items is accurate and complete.
          Joey Travel may, at its sole discretion (acting reasonably):
        4. refuse to transport any luggage or goods that do not comply with these Passenger Conditions of Carriage;
        5. require Passengers to remove or modify luggage to meet safety or operational requirements; and/or
        6. recover any costs, damages, or losses caused by non-compliant luggage or prohibited items.
    9. Animals
      1. Pets are not permitted on transport Service operated by Joey Travel. Assistance animals are permitted where required by law and must comply with applicable accreditation and behavioural standards.
    10. Privacy, Marketing & Communications
      1.  By making a booking, providing personal information, or travelling with Joey Travel, you acknowledge and consent to your personal information being collected, used, stored, and disclosed in accordance with our Privacy Policy, including processing by third-party service providers. Any personal and sensitive information that we collect about you will be handled in accordance with our Privacy Policy. If you are the Primary Contact and providing us with the personal information of another person, such as when you make a booking on behalf of a group or provide details of an emergency contact or medical conditions, you must ensure that you inform these persons of the information that you intend to provide to us, and that those you represent are aware of the content of our Privacy Policy and consent to the disclosure of their personal information to us.You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.
      2. You consent to receiving Service-related communications. Marketing communications will only be sent in accordance with your preferences, and you may opt out at any time.
      3. Our vehicles are equipped with live GPS tracking via Webfleet. This tracking is used solely for legitimate operational, safety, and Service purposes, including:
        1. monitoring vehicle location and performance;
        2. ensuring Passenger safety;
        3. coordinating schedules, routes, and emergency responses; and/or
        4. supporting incident investigations or Service disruption management.By using our Services, you provide consent to this tracking. If you do not consent, please do not use our Services. Details on data handling and storage are available in our Privacy Policy. Tracking is conducted in accordance with relevant state surveillance and privacy legislation.
    11. Photography, Video & CCTVJoey Travel may take photographs, video recordings or other visual media of Passengers for marketing, promotional, or operational purposes. By travelling with us, you consent to such use unless you notify us in writing prior to travel requesting that your images or footage not be used.CCTV cameras operate on our vehicles for safety, security, and incident management purposes. In general, footage is accessed only by authorised personnel and retained only for as long as reasonably necessary or as required by law. You acknowledge and agree that footage may be shared with or disclosed to third parties where required by law, legal process, or for the reasonable protection of Joey Travel, its staff, Passengers, or property.
    12. Risk Acknowledgement & Passenger Responsibility
      Passengers acknowledge and agree that travel and related activities involve inherent risks, including but not limited to delays, mechanical issues, road conditions, and adverse weather events. To the maximum extent permitted by law, Passengers assume all such risks associated with travel.Information provided by Joey Travel (including schedules, locations, and any third-party links) is for transport coordination purposes only and does not constitute activity advice, safety guidance, or professional recommendations. Passengers must rely on official sources (such as park signage and relevant authorities) and exercise their own judgment.Passengers are solely responsible for their decisions, safety, and conduct during any period off the bus, including at drop-off locations. Outdoor activities may involve additional risks, such as uneven terrain, weather changes, and water hazards. By participating in such activities, Passengers acknowledge and accept these risks.

      Joey Travel does not own, operate, control, or maintain any destination, track, facility, or third-party premises visited during travel. Joey Travel makes no representation or warranty regarding the condition, safety, suitability, or accessibility of any such location. Access may be subject to government regulations, land manager restrictions, or other conditions beyond Joey Travel’s control.

      Passengers acknowledge and agree that they are solely responsible for:

      1. Making their own assessment of any location they choose to attend or exit the bus at, including evaluating safety, suitability, and any reasonable risks involved;
      2. Complying with all applicable rules, signage, and instructions from relevant authorities; and
      3. Exercising judgment regarding weather, terrain, and personal capability before engaging in any activity.By choosing to leave the bus or participate in any activity at or near a drop-off location, Passengers assume all associated risks to the maximum extent permitted by law. Joey Travel personnel do not lead, guide, supervise, or assume responsibility for Passengers at any time during or after the provision of the transport Service. Joey Travel does not provide supervision or oversight for any activity, event, or location outside the bus transport Service. Passengers are solely responsible for their own decisions, safety, and conduct once they leave the bus or engage in any off-bus activity.
    13. Liability & LimitationsYou acknowledge that the acceptance of such Services involves inherent risks (e.g., road conditions, weather). You assume all risks associated with your activities off the vehicle. You agree to indemnify Joey Travel against any claim arising out of your breach of these Terms or your conduct during the Service.
      1.  GeneralSubject to clause 13.2 and to the maximum extent permitted by law:
        1. a) All conditions, warranties, representations, or implied terms relating to Services provided by Joey Travel, whether express or implied by law (including but not limited to merchantability, fitness for purpose, accuracy, reliability, or timeliness), are excluded.
        2. b) Joey Travel excludes liability for indirect, incidental, special, exemplary or consequential loss, including loss of profits, revenue, business, goodwill, opportunity, expectation, reputation, or wasted expenditure.
        3. c) Joey Travel is not liable for loss, inconvenience or damage arising from delays, cancellations, timetable changes, breakdowns, traffic conditions, or events beyond our reasonable control, except to the extent caused by our negligent act or omission.
        4. d) Joey Travel is not liable for any act or omission of third parties, including other carriers, contractors, or service providers.
        5. e) Joey Travel is not liable for any death, injury, illness, loss, theft, or damage suffered by a Passenger or their property, except to the extent caused by our negligent act or omission.
        6. f) Passengers travel at their own risk and are responsible for their belongings.
        7. g) Joey Travel is not liable for any injury, loss, damage, or expense arising from or related to activities undertaken at or near drop-off locations, including but not limited to outdoor recreation, sightseeing, or use of third-party premises or facilities. Passengers acknowledge that such activities are voluntary and undertaken at their own risk.
      2. Australian Consumer LawNothing in these Conditions excludes, restricts, or modifies any rights or remedies available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law or any other law that cannot be excluded.
        The Australian Consumer Law provides Consumer Guarantees for Services, including that Services will be provided with due care and skill, be fit for purpose, and be supplied within a reasonable time.
        If Joey Travel fails to comply with a Consumer Guarantee, Passengers may be entitled to a remedy (depending on whether it is considered a major or minor failure), including a refund, replacement Service, or compensation for reasonably foreseeable loss.  To the extent permitted by law, and strictly subject to your non-excludable rights under the Australian Consumer Law, our liability for a breach of any Consumer Guarantee or condition is limited, at our option, to:

        1. (a) the resupply of the transport Services; or
        2. (b) the payment of the cost of having the transport Services supplied again.The above limitation applies where our failure to provide Services is not a major failure under the Australian Consumer Law. In the event of a major failure, you are entitled to a refund or compensation as prescribed by the Australian Consumer Law.You acknowledge and agree that we are not in breach of our guarantees where a failure to provide Services is caused by a Force Majeure Event.
    14. Complaints
      Complaints must be lodged within 14 days of the relevant incident by contacting Joey Travel.
    15. These Conditions and Changes to These ConditionsThese Terms and any policies posted by us on our Platform constitutes the entire agreement and understanding between you and us related to your use of the Services. If any of these Terms are held to be invalid, unenforceable or illegal for any reason, that provision (or part thereof) will be construed in accordance with applicable law to the greatest extent possible to reflect the original intentions of the parties, and the remaining Terms will nevertheless continue in full force. Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.
      A failure or delay by us in exercising any right does not operate as a waiver of that right. A waiver is only effective if in writing and signed by us.Joey Travel may update the Terms from time to time. Any changes take effect from the date they are published on our Platform. Continued use of our Services constitutes acceptance of the updated Terms.
    16. Governing Law
      These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.
    17. Contact Details
      Our contact details are outlined below.

Joey Travel
Joeys Travel Adventures Pty Ltd
📍 11 Beckman’s Road, Tewantin QLD
📞 0432 105 424
📧 [email protected]
🌐 https://joeytravel.com.au

 

 

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