Privacy Policy
Joeys Travel Adventures Pty Ltd (ABN 14 687 958 452)
Trading as Joey Travel
Effective Date: 14 January 2026
Joeys Travel Adventures Pty Ltd (“Joey Travel”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to users of our website, mobile application, passengers, customers, corporate clients, employees and job applicants.
- Personal Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Date of birth (optional)
- Booking and travel details
- Payment transaction details (processed via third-party providers; we do not store card details)
- Device and technical information (IP address, device type, operating system, app logs)
- Marketing preferences
- Communications with us
- Images or video footage (including CCTV onboard vehicles)
- Information submitted as part of employment applications
We do not collect passport details, identity documents, photos, uploaded files, or precise GPS location data through our app.
Personal information means information or an opinion about an identified or reasonably identifiable individual. This does not include de-identified information. We generally collect personal information such as your name, contact details, date of birth (if provided), booking and travel details, payment-related information (processed by third-party providers), and any feedback you give us.
- How We Collect Personal Information
We collect personal information when you:
- Make a booking via our website or mobile app
- Contact us by phone or email
- Subscribe to marketing communications
- Use our mobile application
- Travel on our services (including CCTV monitoring)
- Interact with our digital platforms
- Apply for a position with us
- How We Use Personal Information
We use personal information to: Process bookings and payments
- Provide transport and travel services
- Communicate service updates, disruptions, or changes
- Manage customer support and enquiries
- Improve app, website, and service performance
- Send marketing communications and promotions (where permitted)
- Prevent fraud and misuse
- Meet legal, regulatory, insurance, and safety obligations
- Assess job applications
Storage of Personal Information
We may store your personal information in electronic and/or hard copy form. Information provided electronically is stored securely within our computer systems and databases. Information provided in hard copy (paper form) is stored securely and, where appropriate, converted to electronic format and securely destroyed once no longer required.
Retention of Personal Information
We retain your personal information only for as long as necessary to:
- Maintain your account
- Provide the services you have requested
- Respond to customer support or related enquiries
We may retain personal information for longer periods where required to comply with legal or operational requirements, resolve disputes and enforce our terms and conditions.
- Third-Party Services & Service Providers
We use trusted third-party service providers to help operate our website, mobile application, booking systems, payments, and marketing communications, including:
- Stripe – payment processing (card details are tokenised and not stored by us)
- Firebase Authentication – user authentication services
- Google Cloud Platform – data hosting and storage
- Google Analytics / Firebase Analytics – limited technical and performance insights
- Klaviyo – marketing communications
By providing your personal information to Joey Travel, you acknowledge and consent to your information being collected, used, stored, and processed by these third-party service providers on our behalf for the purposes described in this Privacy Policy. These providers may handle personal information in accordance with their own privacy policies.
- Overseas Disclosure of Personal Information
Most of our data is hosted in Australia. However, some personal information may be stored or processed overseas by global service providers, including:
- Stripe
- Firebase Authentication
- Google services
Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws, including contractual and technical safeguards.
- Cookies & Tracking Technologies
Our mobile application does not use cookies or behavioural tracking technologies. Our website may use cookies or similar technologies for functionality and performance. You can disable cookies via your browser settings, noting some features may not function correctly.
- Marketing Communications
With your consent, we may send you direct marketing communications and information about our products and services via email, SMS, social media, or other electronic means, including through third-party platforms such as Klaviyo.
You may opt out of receiving marketing communications at any time by using the unsubscribe option included in the relevant communication, responding via the channel in which the message was received, or by contacting us at [email protected]
.
Please note that it may take a short period for all of our systems to be updated after you unsubscribe. If you choose to stop receiving marketing communications, we will continue to send you service-related communications that are necessary to provide our services, such as booking confirmations, service updates, delays, or changes to the products or services you have purchased.
- CCTV & Safety Monitoring
CCTV cameras operate on our vehicles for safety, security, and incident management purposes. Footage is accessed only by authorised personnel and is retained only for as long as reasonably necessary for these purposes, or as required by law.
- Data Storage, Security & Access
Personal information is stored using secure cloud infrastructure hosted by Google Cloud, protected by:
- Encryption at rest (Google default encryption)
- Access controls limited to authorised personnel
- Managed backup systems
Access to personal information is restricted to authorised team members who require it to perform their role.
- Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless required by law.
App-related customer data is generally retained for up to 7 days, unless ongoing retention is required for bookings, legal, insurance, or dispute resolution purposes.
- Access & Correction
You may request access to or correction of your personal information by contacting us. We may require identity verification before fulfilling your request.
- Complaints
If you believe we have breached the Australian Privacy Principles, please contact us. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect from the date they are published on our website or mobile application.
By continuing to use our services, website, or app after an update is published, you acknowledge and consent to the updated Privacy Policy.
- Contact Us
Privacy Officer
Joeys Travel Adventures Pty Ltd
📍 11 Beckman’s Road, Tewantin QLD
📞 0432 105 424
📧 [email protected]
🌐 https://joeytravel.com.au
